Your questions, answered
Welcome to Sugar Rush Jewellery's FAQ section! We've gathered the most common questions our lovely customers have, whether you're thinking about a purchase or already rocking your new bling. Our goal is to make your experience as sweet and smooth as possible. If you don't find what you're looking for, feel free to reach out to us directly!
Frequently asked questions
At Sugar Rush Jewellery, we pride ourselves on transparency and exceptional customer service. Below, you'll find answers to key questions about our beautiful jewellery, your shopping experience, and how we ensure every piece brings joy. We're an online-only business based in Sydney, Australia, dedicated to bringing you the latest trends and timeless elegance.
Is your jewellery really waterproof?
Yes — every piece is designed to handle real life. You can wear it in the shower, at the gym, in the rain, or even on holiday without worrying about damage. Our materials don’t react to water the way traditional fashion jewellery does, so your pieces stay bright and beautiful no matter how often you wear them.
Will my jewellery tarnish over time?
Our jewellery is crafted with high‑grade 316L stainless steel, which is naturally resistant to tarnishing. It’s then coated in durable 18k gold, giving you long‑lasting shine. Unlike brass‑based jewellery, it won’t darken, dull, or change colour with normal wear.
Is your jewellery suitable for sensitive skin?
We strive to use hypoallergenic materials where possible, especially for earrings and rings. Please check the individual product descriptions for specific material details. If you have severe allergies, we recommend consulting the product information carefully or reaching out to us with any concerns.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Afterpay for your convenience. All transactions are secure and encrypted to protect your information.
Do you offer gift packaging?
Yes, all Sugar Rush Jewellery orders come beautifully packaged, ready for gifting or as a treat for yourself! You can also add a personalised message at checkout.
What are your shipping options and delivery times?
We offer standard and express shipping options within Australia and internationally. For orders within Sydney, expect delivery within [2-3 business days]. Australia-wide standard shipping usually takes [3-7 business days], while international orders vary. You'll receive a tracking number once your order ships.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email that includes a tracking number and a link to track your parcel's journey. Please allow up to 12-24 hours for the tracking information to become active.
What is your return and exchange policy?
We want you to love your Sugar Rush Jewellery! If you're not completely satisfied, we offer returns or exchanges within [14 days] of receipt, provided the item is unworn and in its original packaging. Please see our full detailed terms and conditions or contact us for assistance.
How should I care for my Sugar Rush Jewellery?
To keep your pieces sparkling, we recommend avoiding contact with harsh chemicals, perfumes, and lotions. Store your jewellery in a dry place away from direct sunlight. For comprehensive tips, please visit our jewellery care page.
Do you have a physical store?
Sugar Rush Jewellery is an online-only business based in Sydney, Australia. This allows us to offer a wider selection and better prices directly to you, no matter where you are!
Got more questions?
We're always here to help! If you couldn't find the answer you were looking for, or just want to say hello, don't hesitate to reach out to our friendly team. We're committed to making your Sugar Rush Jewellery experience delightful from start to finish.